We want you to be completely satisfied with your purchase on Goodtool and our app. We're committed to providing customers with the most delightful shopping experience possibly. We're always available and happy to help with any questions. If you need to request a refund, please contact our team within 30 days of delivery or the latest estimated delivery date.
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
How does the return policy work?
To start a return, please contact our customer service first. We will process your refund application as soon as possible upon your request.
- Customers may request a refund on an order within 30 days of delivery or the latest estimated delivery date.
- Our team strives to respond to all requests within 24 hours or less. We're always available to help!
- After an item has been shipped, it can no longer be cancelled. We apologize for any inconvenience.
Your refund request may be denied if：
- It has been more than 30 days since items were delivered to you.
- The items were returned without having received the seller's address from our team.
- You are unable to provide a valid tracking number and the related information needed.