When will I receive my order?
Please allow 1 - 3 days for orders to be processed after your purchase is complete.
FREE Standard Shipping: 7 - 15 days
Once your order has been shipped, you will receive an email with a tracking link, please allow 24 hours for the link to activate.
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
How can I change my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org
Can I change or cancel my order?
If you’d like to change or cancel your order, please email email@example.com
How can I find more information about a product?
Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us at firstname.lastname@example.org, and we’ll provide answers (and pup pics probably).
Where can I buy Goodtool products?
For now, our essentials are available exclusively through our website.